Vendor dashboard
Service revenue management view
Revenue in Service Lifecycle
Revenue at Risk
Revenue exposure
Revenue at risk this period
$28k
total at risk +$4k vs last period
SLA breach revenue
$19k
Stuck >30 days
$11k
8.4% of lifecycle revenue is currently at risk
Renewal risk indicators
Accounts flagged for churn risk
| Account | Risk flags | Revenue | Risk |
|---|---|---|---|
| Crestview Health | SLA BreachLow CSAT | $22k | High |
| Northgate Finance | Ageing >28d | $34k | Medium |
| Solaris Retail | Low CSATRework | $29k | Medium |
| Meridian Legal | Blocked milestone | $19k | Low |
Delivery Velocity
Velocity metrics
Avg days BRD → Delivery
18days
% Revenue delivered within SLA
76%
Target: 80%(4% below)
Customer Satisfaction by Revenue
CSAT by revenue
Revenue-weighted satisfaction scores
Avg CSAT
4.6/ 5
Revenue-weighted CSAT
4.4/ 5
Weighted by deal size
Revenue below 4.0 threshold
$18k
Revenue awaiting CSAT
$41k
Service outcome health rate
Revenue delivered within SLA · CSAT ≥ 4.0 · signed off on time
68%
Of delivered revenue met all three service outcome criteria
Churn & Retention
Revenue retention
Gross revenue retention
92.8%
Revenue churned
$12k
Churn rate
7.2%
Retention by delivery speed
Gross retention rate by time-to-delivery band
| Delivery band | Retention | Revenue | |
|---|---|---|---|
| < 14 days | 97% | $48k | |
| 14–21 days | 93% | $62k | |
| 21–30 days | 85% | $31k | |
| > 30 days | 71% | $15k |
Lead to Scoped BRD Conversion
Conversion metrics
Lead to scoped BRD · February 2026
Lead to BRD conversion
63%
Revenue created at BRD
$287k
Avg days lead to scoped
11days
-1 day vs last period
Revenue lost by stage
Drop-offs weighted by scoped revenue
| Stage | Lost | Rev. lost | % stage rev. |
|---|---|---|---|
| BRD → Delivery | 64 | $131k | 45.6% |
| Delivery → Delivered | 30 | $12k | 7.7% |
| Delivered → CSAT | 23 | $41k | 28.5% |
Top customers
By total spend · Revenue-weighted CSAT
| Customer | Leads | Delivered | CSAT | Rev. CSAT | Total spend | Rev. awaiting CSAT |
|---|---|---|---|---|---|---|
AI Apex Industries Top | 28 | 22 | 4.8 | 4.7 | $41,200 | — |
NF Northgate Finance | 21 | 17 | 4.5 | 4.3 | $33,600 | $8k |
SR Solaris Retail | 19 | 14 | 4.7 | 4.5 | $28,900 | $5k |
CH Crestview Health | 15 | 11 | 4.3 | 3.9 | $22,100 | — |
ML Meridian Legal | 12 | 9 | 4.9 | 4.8 | $18,500 | — |