Average CSAT
4.6/ 5
+0.2 vs last period
Revenue-weighted CSAT
4.4/ 5
Weighted by deal size
Revenue at renewal risk
£18k
Revenue below the CSAT threshold
Revenue awaiting CSAT
£41k
Delivered revenue not yet scored
Forward retention risk
Churn prediction for the next period
£22k likely to churn
2 accounts at risk · Medium confidence