Back to Vendor dashboard
Delivery performance
Service Level Agreement (SLA) adherence and delivery speed
% delivered within SLA
76%
+3% vs last period
SLA target
80%
4% below target
Avg BRD to delivery
18days
-2 days vs last period
Velocity trend
% delivered within SLA by month, against target
| Month | Within SLA | Target |
|---|---|---|
| Aug | 62% | 80% |
| Sep | 67% | 80% |
| Oct | 61% | 80% |
| Nov | 70% | 80% |
| Dec | 75% | 80% |
| Jan | 73% | 80% |
| Feb | 76% | 80% |