SDM dashboard

Marcus Chen · Service Delivery Manager

Active experts

34

Across 48 active projects
View all experts

At-risk projects

6

Overdue or due soon
Review projects

Bid response rate

71%

+5% vs last month
View breakdown

Expert pool score

82/ 100

View pool health

Expert performance

Win rate, CSAT, delivery, workload

ExpertWin rateCSATProjectsLateStatus
JO
James Okafor
68%
4.8
3—
Top performer
EP
Elena Park
61%
4.6
4—
Good
DR
David Reeves
54%
4.4
2
1
Good
PN
Priya Nguyen
48%
4.2
3
2
Watch
SO
Sam Okonkwo
41%
3.9
2
3
At Risk
TM
Tara Marsh
70%
4.9
1—
Top performer
View all experts

At-risk projects

#039
2d overdue

Inventory Mgmt System

Sam Okonkwo · UAT Sign-off

#045
1d overdue

Mobile App MVP

Priya Nguyen · Beta Build

#051
Due soon

Data Warehouse Setup

Sam Okonkwo · Schema Design

View all

Expert pool gaps

Demand vs supply by category

AI/ML Engineering
Gap
3 experts / 18 requests
Cloud Infrastructure
6 experts / 14 requests
UX Research
Gap
2 experts / 11 requests
Mobile Development
4 experts / 9 requests
Security Auditing
Gap
1 experts / 7 requests
Recruit experts

Delivery health by month

On-time vs late milestone delivery (%)

View full report